
## **What information does Mentorly have access to?**

Mentorly holds specific non-sensitive personal information in order to provide its services, including user name, email, location, linked social media, profile and galleries images, preferred and spoken languages and any information that was saved by users to their profiles.

Mentorly does not hold nor have access to users’ banking or payment information.

## **Will my data be private and safe?**

The Mentorly platform and its database are hosted on Microsoft Azure, in the Canada Central region. Files that members upload, such as profile photos, are stored on Amazon Web Services (Amazon S3). Data is encrypted in transit and at rest.

Mentorly is completing a SOC 2 Type 2 examination. Our live security controls are listed on our [Trust Center](https://trust.oneleet.com/mentorly).


Security questions about Mentorly Enterprise

Mentorly Enterprise - Security FAQ

How to phrase a question so Iris can answer it, what to ask as a program manager, a mentor or a mentee, and what to do when an answer looks wrong.

Getting good answers from Iris

What Iris is, where to find her, the three kinds of questions she answers, and what to do when she cannot help.

Meet Iris, your Mentorly assistant

The data Iris reads, the four limits built into her, where your conversations are stored, and what to do about anything confidential.

What Iris can and cannot see

How mentors connect their own Zoom account so Mentorly sessions are hosted on Zoom instead of Mentorly Video, and how to switch back.

Using Zoom for your Mentorly sessions

Pick where your Mentorly notifications arrive, fix a mismatched Slack email, and solve common issues.

Choosing Slack or Email for Your Notifications

How a program manager connects Slack so notifications for every program in the account are delivered as Slack direct messages.

Connecting Slack to Your Account

If you cannot install apps in your team's Slack, send a secure link to the person who can, without giving them a Mentorly account.

Delegating the Slack Install to Your Admin

Send Mentorly notifications to Slack as direct messages, with booking actions built right into the message. Email is always the fallback.

Mentorly Notifications in Slack

What the questions in your onboarding mean, why some are required, and how to update your answers later.

Answering Your Profile Questions

Arrange the fields your members complete when they join, decide what is required, and control the order with a simple drag-and-drop builder.

Building Your Onboarding with Segments

A step-by-step guide to adding your own profile fields, choosing a field type, and setting up the options your members can pick from.

Creating a Custom Segment

Download a template with a column for every segment, fill in or update member answers in bulk, and upload it back with built-in validation.

Importing and Updating Member Data by CSV

Understand the two switches on every segment - showing a field on member profiles, and using it to match mentors and mentees.

How Visibility and Matching Work

Use segments to define the profile fields your members fill in, then put them to work in onboarding, matching, filtering, and analytics.

Segments: Custom Profile Fields for Your Program

Give your members their onboarding questions and answer options in every language your program supports.

Translating Your Segments

Discover how Mentorly Intelligence turns your mentorship data into actionable insights.

Mentorly Intelligence: Understand What’s Really Happening in Your Program

Learn how to set, track, and achieve your personal and professional goals with Mentorly's goal-tracking system

Mentorly Goals: Track Your Progress and Achieve More

Ensure the success of your Mentoring program with Resources

Resources: Hub for Mentorship Success

Enhance Your "About US" section  with HTML Formatting

Formatting Using Basic HTML Codes

Inviting members via CSV

A Step-by-Step guide to help you recording your session

Record your Mentorly sessions

New updates to better manage your mentorship programs.

Our best tips to run a successful mentorship program.

This article will contain best practices regarding mentorship you can implement today.

Mentorship Best Practices: Lessons From Industry Leaders

Taking a closer look to understand the connection between mentorship and employee retention and career development.

The Impact of Mentorship on Employee Retention and Career Development

Highlighting the benefits of mentorship on diversity and inclusion.

The Link Between Diversity and Inclusion and Effective Mentorship

This article focuses on some useful features you have during your video call session

Video Call Features

The best ways to save you time

In this article, we share amazing tips on how to build a successful mentorship relationship.

How to Shape a Successful Mentorship Relationship

Find out how beneficial professional mentorship can be as this article breaks down very interesting points.

The Advantages of Professional Mentorship

Jump into this article to learn about the fear of asking for help and how to overcome it for a better mentorship journey.

Asking for Help: Why Is It So Hard?

This article focuses on tips to be an active listener during your mentoring session.

How to Be a Better Mentor: the Secrets to Active Listening

Tips for an improved mentorship experience for mentees

Making the Most of Mentorship

Here are our best tips for being a mentor.

Mentoring tips

We have everything you need for mentorship, all in one place! Find out why Mentorly is integral to your mentorship experience.

Mentorly: The Best Fit for Mentorship

This article talks about how to effectively plan for your mentorship session. We also share different conversation prompts.

Planning an Effective Mentorship Session

Dive into this article to see why mentoring boosts happiness and the benefits that comes with mentorship.

The Science of Giving Back: Why Mentoring Will Make You Happier

Conversation Prompts and Plan Features Explained

How to Showcase Your Mentors and Optimize Mentor-Mentee Connections

Find out what program members are struggling with the most and Mentorly's solution!

How to Optimize Mentorship Program Success with Smart Matching

Frequently Asked Questions about your personal dashboard

FAQ Personal Dashboard

Here are some helpful questions or conversation prompts to help you establish a good connection with your mentor!

Conversation prompts and questions

How to prepare as a mentee so you get the most out of each mentoring session.

Setting an agenda for your session

Flexible mentorship: matching and general browsing, setting goals and why Mentorly is the best fit for Mentorship.

The Secret to Flexible Mentorship

A Guide to Maximizing Mentorly's Potential!

Featuring mentors and setting up masterclasses or group sessions.

Introducing 'Announcements', a new way to communicate with the members of your program!

Announcements

Here's how to connect your external calendar, and choose where to host your session.

How to Sync Your Calendar and Choose Your Meeting Location

Here's everything you need to know about Mentorly's smart matching!

Smart Matching

Here's how to manage your program once members have been onboarded.

Managing your program

The key to a successful program? It's all about the members!

Inviting members to your program

These are the crucial steps and details to complete before onboarding members to your program.

Setting up your program

Make sure you're connected with the right tools.

What browsers are supported by Mentorly?

Troubleshooting your video call session

Get familiar with Mentorly and your Program Dashboard, so that you can begin creating your program or continue managing your program.

Get to know the platform!

Here's everything you need to know about finding your mentor and booking a session with them.

Finding a mentor and booking a session

Here's how to add your availability as a mentor.

Adding availability

How to create a "masterclass" as a mentor. *Program permitting

Creating a Masterclass session

Here's everything you need to begin your mentorship program as a mentor or mentee

Getting started with Mentorly

Here how's to respond to incoming session requests from mentees and view their profiles.

Session requests and viewing your mentee's profile

Here's everything you need to begin your mentorship journey as a mentor with Mentorly.

Getting started as a Mentor with Mentorly

Here how's to respond to incoming session requests from mentees.

Responding to session requests

Here are all the steps you need to add your availability for sessions and other Mentor settings.

Add availability, pricing and cancellation policy

Here's how to browse and book with mentors.

Browsing and Booking with Mentors

Here's everything you need to begin your mentorship journey as a mentee with Mentorly.

Getting started as a Mentee with Mentorly

Where and how to join your video call session and basic troubleshooting tips.

Joining your Video Call session

How to use Mentorly to prepare and hold your mentorship sessions

SXSW & SXSW EDU Mentor Guide

Share files with your mentee or mentor with Mentorly Messaging and better prepare your sessions and follow up with progress.

How to send an attachment to your mentor/mentee

Set your mentorship program up for success

How to Build an Impactful Mentorship Program

After finding the mentor you want, what to do and what to expect next

How to Book a Session with a Mentor

Here is where to update your Mentorly profile such as your bio, pictures, and new portfolio links or a website

How to Edit Your Profile

Where and how to join or rejoin your video call session on Mentorly as a mentor or mentee

Where to Join Your Video Call Session

Prepare as a mentee to get the most out of each session

How to Set an Agenda for Your Session

Get More Session Bookings as a Mentor!

Here are some prep questions that you can adapt according to your needs.

Mentee Preparatory Questions

General questions about Mentorly Enterprise

Mentorly Enterprise - General FAQ

Payment questions about Mentorly Enterprise

Mentorly Enterprise - Payment FAQ

Plans & pricing questions about Mentorly Enterprise

Mentorly Enterprise - Plans & Pricing FAQ

Key tips to keep in mind in order to get the most out of your sessions

CORE PLATFORM

AI & INTELLIGENCE

COMMUNICATION

LEARNING & INTEGRATION

CONTENT

FEATURED RESOURCES

Mentorly Enterprise - Security FAQ

What information does Mentorly have access to?

Will my data be private and safe?

Related Articles

Mentorly Enterprise - General FAQ

Mentorly Enterprise - Plans & Pricing FAQ

Mentorly Enterprise - Payment FAQ

Getting started with Mentorly

Smart Matching